Delivery & Postage

Before placing your order for delivery to Northern Ireland and Jersey, please contact us at [email protected] to discuss the delivery. 

Our current post and package price is £4.00, no matter the size of your order. We will carefully wrap your order and add a few special touches so your parcel should be a delight to open. Delivery times given are approximate and most items are sent via a national courier.  Some larger orders will require a signature upon delivery and it is up to the customer to make alternative arrangements with the delivery courier if they are not in for that delivery. 

We will deliver goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any lost packages if you enter an incorrect postal address/postcode. We also cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this has been caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period. 

Items advertised carried are in stock for we aim to process and post items within 3 working days of receiving your order, unless your order contains a bespoke item which may take longer.

We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery. At the moment we only deliver to UK mainland and do not ship abroad.

All in stock orders will be dealt and usually posted within three days and all orders placed at a weekend will usually be dealt with on a Monday. We are unable to accept returns for bespoke and made to order items, unless the item arrives damaged. 

Not happy with your order..

We want you to be happy with your order from The Charming Home Store, but if for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange (there may be a time delay dependant on stock levels) or for a refund of the purchase price including the original postage cost. You are required to pay the return postage cost unless the item received was faulty. Please email to let me know to expect a return. 

Parcel Damaged On Arrival..

Goods that are received damaged will be refunded or replaced (dependant on stock levels), if reported to us within 14 days. We do not offer discount on damged goods.  All we ask is that you keep the original packaging and email a photograph to us so that we can claim from the postal carrier.

Please email us at [email protected] and we can discuss your return prior to you sending it back.

Please note the timeframe for reporting damaged goods is 14 days from when you recieve the order. 

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit. Refunds will be processed within 72 hours of receiving the returned goods.  

All prices shown on our website are correct the time of publication and are all in British Pounds and include VAT at the current rate. We accept payment by all major credit cards and PayPal. We have done the best to describe our items correctly at the time of the item being listed on our website. All sizes are approximate.

Our Recycling Policy...

At The Charming Home Store, we are trying to do our bit to help the environment by recycling all our packaging. This means that your goods may not be packed in a brand new box every time, but all the packaging is clean and fit for re-use. Inside, your order will be wrapped carefully and should be a delight to open.

Thank You